Frequently asked questions
about visiting the Concha y Toro Wine Center

The Concha y Toro Wine Center is at Av. Virginia Subercaseaux 210, Pirque, in the Santiago Metropolitan Region, about a 45-minute drive from downtown Santiago. Don't confuse it with Hotel Concha y Toro or Concha y Toro street in Santiago: use our Google Maps link to reach the right entrance.

You can drive (parking is free), take public transport, or add a transfer to your booking before you pay. There are two transfer options:

• Uber: private round-trip transfer from your hotel or address in Santiago.
• Turistik: shuttle departing from Plaza de Armas and Mall Parque Arauco.

If you're taking public transport, check the route and travel time on Google Maps.

You can choose from guided tours with tastings, food experiences and hotel packages:

• the Premium Guided Tour, on its own or with a Concha y Toro, Marques de Casa Concha or Cellar Collection tasting;
• lunch at Bodega 1883 and a food pairing at La Gran Barra;
• the Casillero del Diablo Night Experience with dinner;
• Diablo Wine Sunset and the Harvest Experience;
• packages with accommodation at Las Majadas de Pirque.

See the details, price and availability on each experience page.

Every experience starts with the same Premium Guided Tour route. The tasting versions add a guided tasting of a specific wine line: Concha y Toro, Marques de Casa Concha or Cellar Collection. The food versions add lunch, a pairing or dinner.

The Premium Guided Tour lasts 120 minutes. The tasting and food versions last 160 to 180 minutes, and Diablo Wine Sunset lasts 210 minutes. If your experience includes lunch, plan for about three and a half hours in total: the tour comes first, then the restaurant.

The Premium Guided Tour includes:

• access to the century-old park;
• the Sensory Experience and the Casillero del Diablo Museum;
• the Casillero del Diablo underground cellar and the Del Alto aging cellar;
• the lookout point and the Grape Variety Garden;
• a tasting of 4 premium wines and a souvenir glass.

Yes, there are tours in English as well as Spanish and Portuguese, but not every experience runs in all three languages at every time slot. Each time slot has a set language, which you see and choose when you book. If you can't find an English slot on your date, email reserva@conchaytoro.cl.

There's no alcohol-free experience and no discount for non-drinkers, because the price covers the full program. Nobody has to drink during the tasting, though. You can buy other drinks at the café or the restaurant.

Yes, children can join the tour, but under-18s can't enter the tasting room. During the tasting they wait outside with an adult. Child (ages 8–17) and infant (ages 0–7) rates are shown when you book each experience. There's an optional Explorer Kit for kids, and Bodega 1883 restaurant has a children's menu.

No, pets are not allowed on the winery grounds.

The Premium Guided Tour is wheelchair accessible. If you or someone in your group has reduced mobility, email reserva@conchaytoro.cl before your visit so we can prepare the route.

Yes, as long as the times don't overlap. For example, you can do a tasting tour in the afternoon and the Night Experience + Dinner from 6:00 p.m. Email reserva@conchaytoro.cl and we'll help you plan the day.

Yes. If you're coming for an anniversary, a birthday or a proposal, email reserva@conchaytoro.cl before your visit and tell us what you're celebrating. We arrange cakes and table details with Bodega 1883 restaurant.

Yes. Private tours and groups of more than 25 people are booked directly with our reservations team at reserva@conchaytoro.cl.

Request a quote through the corporate events form on our website.

Book online from the page of the experience you want, choosing the date, time, language and number of guests. Before paying, you can add an Uber or Turistik transfer. You'll get a confirmation email with your booking number.

Yes, you can book online for the same day or the next day if there are spots left. Capacity is limited, so we recommend booking ahead, especially on weekends and in high season.

Yes, prices are per person, in Chilean pesos (CLP), with VAT included. The exception is the Las Majadas packages (Day Experience and Bed & Breakfast Experience), which are priced per couple and include two people. If you pay with a foreign card or PayPal, your bank or PayPal converts the amount to your currency.

We accept Webpay, Mercado Pago, PIX (Brazil) and PayPal (in US dollars).

If your card was declined, try another payment method, such as PayPal. If it still doesn't go through, email reserva@conchaytoro.cl with the experience, date, time, language and number of guests, and we'll help you complete your booking. Avoid retrying the payment several times in a row, as this can create duplicate bookings or charges.

Paying with a Visa card gets you 30% off in low season (October to May) and 20% off in high season (June to September). The discount isn't automatic: before paying, enter the first 6 digits of your Visa card in the "promo code" field. It applies to up to 2 tickets per transaction and one purchase per card, subject to availability, and can't be applied to bookings already made. See the full terms.

Yes, you can buy Concha y Toro experience gift cards at Descorcha.com.

Email your voucher to reserva@conchaytoro.cl with your preferred date, time and language, and we'll make the booking for you. If the experience price has changed since you bought the voucher, you pay the difference.

Yes, subject to availability. Email reserva@conchaytoro.cl with your booking number and how many people you'd like to add.

First check your spam or promotions folder. If it isn't there, email reserva@conchaytoro.cl with your name, visit date and proof of payment, and we'll resend it. Also check that you typed your email address correctly when booking.

The Wine Center's official booking website is enoturismo.conchaytoro.com, and our emails always end in @conchaytoro.cl. If you're unsure about a purchase, email reserva@conchaytoro.cl before you pay.

Yes, you can change the date or time free of charge with at least 24 hours' notice, subject to availability. Email reserva@conchaytoro.cl with your booking number and your preferred new date.

Bookings aren't refundable if you decide not to come, but you can change the date, transfer your ticket to someone else or use it for another experience. We refund you if we cancel (due to weather or operations), if you were charged twice or if an included service wasn't provided. Request your refund at reserva@conchaytoro.cl; it takes up to 30 business days.

Yes, tickets are transferable. Email reserva@conchaytoro.cl with your booking number and the name of the person who'll attend.

Yes, subject to availability. What you've already paid is credited toward the new experience, and you pay any difference.

You can reschedule your ticket for a future date, even more than a year after purchase. Email reserva@conchaytoro.cl to choose your new date.

If you arrive late, we'll move you to another time slot on the same day, subject to availability. To avoid this, plan to arrive 15 minutes before your tour. If you know you won't make it, let us know as soon as possible at reserva@conchaytoro.cl.

Most tours run as usual in the rain; just bring an umbrella and suitable shoes. The exception is Diablo Wine Sunset: if it's canceled due to bad weather, we'll let you know in advance and offer another date or a different experience.

Arrive 15 minutes before your tour and go to the ticket office at the main entrance, next to the parking lot, with your booking number. There you'll get your access wristbands. Then head to the café, where each group is called to start the tour.

The Wine Center opens at 8:30 a.m. and operates normally on most public holidays. Check the available times for your date when you book.

The Casillero del Diablo Night Experience + Dinner runs Tuesday to Saturday from 6:00 p.m. It doesn't run on Sundays.

The Uber team contacts you on WhatsApp before your tour to arrange pickup at the address you provided. For example, for an 11:10 a.m. tour they'll message you around 10:00 a.m. Your return time is flexible and you arrange it with Uber the same way. Each vehicle carries up to 4 people. When booking, enter your phone number with your country code so they can reach you.

Yes, there's free parking for visitors.

Chile has a zero-tolerance law on drinking and driving. If you plan to taste wine, we recommend adding an Uber or Turistik transfer to your booking, or coming with a driver who won't drink.

There's no dress code. Part of the tour is outdoors and part indoors, so dress for the season and wear comfortable shoes.

No, the Wine Center doesn't have luggage storage. If you're coming straight from the airport or heading there afterwards, we recommend leaving your bags at your hotel.

The tour comes first, lasting about 2 hours, and then you go to Bodega 1883 restaurant. Plan for about three and a half hours in total.

Yes, there are vegetarian and vegan menus for the experiences that include food. Let us know about any allergies or restrictions before your visit at reserva@conchaytoro.cl.

Yes, there's a café and Bodega 1883 restaurant inside the Wine Center.

Yes, you can take photos and videos during your visit, as long as you're respectful of other visitors.

Yes, entry to Bodega 1883 Restaurant and La Gran Barra Bodega 1883 is free, so you can come for a meal without booking a tour.

Bodega 1883 restaurant is open Tuesday to Saturday from 9:00 a.m. to 11:30 p.m., and Monday and Sunday from 9:00 a.m. to 6:00 p.m.

Use the "Restaurant Reservations" button on the Plaza Concha y Toro page, where you'll also find the food and wine menus.

Yes, the Wine Center shop has a wide selection of wines, gifts and souvenirs.

Our online store delivers within Chile and Brazil: in Chile, order at descorcha.com, and in Brazil, at br.descorcha.com.

Yes, you can usually pack wine in your luggage, but the rules depend on your airline and destination country. In checked baggage, wine under 24% alcohol usually travels fine in its original, well-protected bottle. Some airlines allow wine in carry-on luggage on flights leaving Chile; LATAM, for example, allows up to 5 liters, except on flights to the US or Oceania or with a connection in Uruguay. Always check with your airline and your destination's customs authority before you fly.

Email reserva@conchaytoro.cl. If you've already booked, include your booking number so we can reply faster. We answer in English.